We are aware that some patients are experiencing difficulty reaching our call centre staff when trying to arrange their flu vaccination appointment. As practices are sending booking invitations to their patients, we’re receiving six times the usual daily call volume and while our team of experienced call centre staff are doing everything in their power to answer as many calls as they can, there are still much longer waiting times than we would want. We therefore want to apologise to any patients who experienced difficulties reaching us. Our call centre is open 09:30-17:30, seven days a week and we continue to work hard to bring any waiting times down.
Alliance for Better Care Team
Statement 14 September 19:00